Updated 5 November 2026.
Access Food Verification & Auditing Limited (AFVA), Auckland, New Zealand, handles personal information submitted through this website. This statement explains website enquiries, chat and analytics. The separate learning and reporting notices linked below explain those services.
Information you provide
When you use our contact form, we collect your name, email address and message. You can also provide your business name, phone number and the service you are interested in. Please include only the personal information needed for your enquiry.
Contacting AFVA is your choice. The form requires a name, email address and message so we can understand and respond to your enquiry. If you do not provide the required information, the form cannot be submitted. You can use the other contact options on our contact page.
How your enquiry is used and handled
AFVA uses the information you provide to respond to your enquiry, discuss or arrange the requested services and maintain the related enquiry record. Enquiries submitted through our contact form are stored on AFVA's website hosting and can be accessed by authorised website administrators.
Website hosting, email and analytics service providers process information needed to provide those services. If you choose to contact AFVA through an external service such as WhatsApp, that provider's privacy arrangements also apply to your use of the service.
Website chat and messages
We use tawk.to to provide website chat and receive messages. If you use chat, we collect your messages and any name, email address, phone number or business details you provide. AFVA uses this information to respond, follow up on your enquiry and maintain the related enquiry record. Chat records are held in AFVA's tawk.to account and are accessible to authorised people handling enquiries. Using chat is voluntary; you can also use the other options on our contact page. Please include only the personal information needed for your enquiry.
The chat service also processes technical and usage information, including IP address, browser and device information, and activity on our website. It uses cookies and browser storage to maintain chat sessions and recognise returning visitors. Information is processed outside New Zealand, including in the United States. tawk.to and its service providers process information to deliver and support the service. Read the tawk.to Privacy Policy and subprocessor information for more details.
Website analytics and cookies
This website uses Google Analytics 4 to understand website use and interactions. Analytics information can include pages visited, traffic sources, device and browser information and website interaction events. Google Analytics uses cookies and similar identifiers to measure website use.
You can manage or remove cookies through your browser settings. Read Google's information about Analytics data and privacy controls and the Google Privacy Policy for details about Google's processing.
Learning and reporting services
- For student accounts, enrolments, assessments, course payments and certificates, read the learning privacy notice.
- For AFVA's authorised business reporting connections and private report archive, read the reporting app privacy notice.
Access, correction and privacy questions
You can ask AFVA whether it holds personal information about you, request access to it and ask for information to be corrected if you believe it is wrong. You can also ask about retention or request deletion; AFVA will consider the information involved and applicable requirements when responding.
Please send privacy questions or requests to info@foodverification.co.nz, or use our contact page. Tell us enough to identify the information and the request. Please raise a privacy concern with AFVA first. The Office of the Privacy Commissioner explains your New Zealand privacy rights and complaint options.